Build quality into performance expectations: Give your staff the incentive to think of ways to achieve zero defects, by rewarding them when they're successful.Take into consideration your customers’ expectations of quality: While it’s essential to create systems that support zero defects where appropriate, don't over-compensate if it’s not important to the end-user.Manage a zero defects approach by adhering to the four key principles of change management. Effectively manage process changes: Once you decide that your organization should embrace zero defects, understand that it will probably mean a profound change to the traditionally favored way people do things.Here is a collection of strategies you can use to implement a zero defects approach: Common with the zero defects theory is the concept of “doing it right the first time” to avoid costly and time-consuming fixes later in the project management process. Eliminating waste creates a process of improvement and correspondingly lowers costs. Anything that is unproductive and does not add value to a project should be eliminated, called the process of elimination of waste. Waste refers to all unproductive processes, tools, employees and so on. Zero defects theory ensures that there is no waste existing in a project. Zero Defects: The Theory and Implementation True perfection might not be achievable but at least the quest will push quality and improvements to a point that is acceptable under even the most stringent metrics. The zero defects concept should pragmatically be viewed as a quest for perfection in order to improve quality in the development or manufacturing process. According to the Six Sigma standard, the definition of zero defects is defined as 3.4 defects per million opportunities (DPMO), allowing for a 1.5-sigma process shift. Zero Defects is a philosophy aimed at achieving the ideal of no quality defects within an organization.įrom a literal standpoint, it’s pretty obvious that attaining zero defects is technically not possible in any sizable or complex manufacturing project.
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